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Member Experience

The member experience is paramount to your leisure centre's success! You can help reinforce that experience with a range of membership management software tools including an online customer portal, gym kiosk and direct debits.

Envibe's membership management software

Online Customer Portal

Hand some of the membership management over to your customers, with an online customer portal that they can log into anytime, anywhere! It gives them the ability to manage their membership, pay fees, manage their child’s enrolments and so much more, ultimately relieving pressure on your admin staff. Envibe’s membership management software makes it so easy!

Manage memberships

Members can sign-up, renew and update their memberships and make payments via the Online Customer Portal.

Manage children’s enrolments

Parent’s can mange their child’s course and class enrolments and membership payments all via the online customer portal.

Manage bookings

Members can manage bookings for group fitness sessions, as well as resource bookings such as courts, lanes and rooms, all from the portal. 

Manage sports teams

Manage and view team sport fixtures, ladders, and payments via the portal. 

Self-Service Gym Kiosk

Streamline admissions and the sign-in process for your members by offering a completely self-service gym kiosk as they walk in.

Skip the queue

Clients can skip the queues to tag into classes by using the self-service kiosk. 

Process casual admissions

Casual class attendees can purchase a casual admission via the gym kiosk for an streamlined customer experience. 

Fast throughput

Create a fast check-in experience for your members and reduce administration work for your front desk. 

Integrated EFTPOS

An integrated EFTPOS is included in the self-service kiosk for optional purchases, like creche fees for a casual class pass.

Direct Debits

Envibe integrates with a third party provider, Ezidebit, to handle all your direct debit requirements in your facility. It features a comprehensive and easy-to-use- debit management module, and is fully PCI compliant.

Ezidebit Integration

Envibe uses Ezidebit as a third party to process direct debit payments. Payments are submitted to Ezidebit to perform the actual banking transaction, and Ezidebit then notifies Envibe of the result.

Debit management

The Debit Management module houses all the direct debit administration tasks you need to run your facility. These include payment issue reporting, upcoming debit reports, bulk membership credit functions, and so much more!

PCI Compliance

Envibe does not store any credit card or bank account details. All sensitive account information is stored with Ezidebit. The customer’s payment details are entered into Envibe and then uploaded to EziDebit. Envibe then receives a token with which to ask EziDebit to perform future operations against that account.

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