Making payments easier for both your employees and your members will help boost your leisure facility’s efficiency and overall customer satisfaction. Harness the power of your leisure centre software to smooth out any kinks in your payment processes to save your business both time and money.
Think about it: the last thing your members want is to find themselves tapping their toes and checking their watch while trying to pay – usually something that should take zero effort from them. Your staff won’t enjoy a lengthy process either, when they could be out on the gym floor helping members get the most from their membership.
Simplify the payment process
The easiest way to make payments hassle-free for your members and staff is to make the experience as seamless, and automatic, as possible. Take a good look at your current payment processes at your point of sale or online. Is it easy for your members to purchase a class, or something from your shop? If not, what’s the hold up?
There are plenty of ways you can simplify payments with your leisure centre software, such as using direct debit. Nothing is more frustrating than having to chase your members every couple of weeks for their payments. Not only is it a hassle for your staff, it’s also an inefficient use of their time. Direct debit not only keeps your members on time with their payments, it also gives you a nice, regular cashflow. No more chasing up membership payments!
Direct debiting with EziDebit
Envibe has partnered with EziDebit to help make it easy to take payment. EziDebit has powerful direct debiting functionality which you can control all from within Envibe’s leisure club software. The workflow between the two systems is seamless, whether you need a direct debiting option for swim school enrolments or for leisure club memberships.
Automatic payments are triggered from Envibe to EziDebit where the transaction is processed. EziDebit then reports back to Envibe with a success or fail notification. Envibe will show you any payment failure in your member’s profile, with the outstanding amount clearly stated.
Easy to use debit management
You can easily manage all direct debits in Envibe’s leisure centre software. Bring up a payment issue report, an expiring credit card list, or a payment issue list so that you can identify and keep on top of any issues that arise in the payment process. A settlement report will help you keep on top of your reporting, while an upcoming debit list will give keep you in the know of what’s coming up.
These features and reports enable you to keep on top of payments, so you can ensure that no revenue is lost. Nothing will slip past you! Your members will also appreciate the convenience of automatic payments so that they can focus more on their experience within your gym, and less on what it’s costing them to simply interact with your business. Remember, a happy member equals a smooth operating business!
If you are interested in learning more about what Envibe can do for you, please feel free to contact us directly.
