It’s a complex business managing bookings of courts, meeting rooms and other spaces at leisure venues and facilities, whether they be community or aquatic centres, sports fields, parks, or libraries. Handing ticketing for community and member events can be equally time consuming and involve a lot of moving parts.
Envibe’s Venues and Facilities Module and Ticketing Module can streamline things by simplifying the process of running events, hiring out courts, halls and other leisure spaces, receiving online and on-site payments, and customer communications.
If you and your team hire out bookable spaces or run leisure or community events, Envibe’s comprehensive modules can make life easier.
Venues and Facilities Module
Our Venues and Facilities Module handles the nuts and bolts of hiring out different parts of your venues, from rooms and playing fields down to individual courts or swimming pool lanes in facilities.
The standard booking functionality within Envibe allows customers to book and pay for individual bookings online. Venues and Facilities Module extends this by giving customers the convenience and flexibility of managing their own bookings from your online customer portal by making changes, updating details or cancelling if necessary. This also saves time for your staff.
The module permits seasonal bookings as well as one-off bookings. With the module set up a tennis or basketball team can book casual training sessions or lock in weekly practice sessions for the whole season in one transaction. Multiple facilities – rooms, sports fields, areas or swimming lanes – can also all be booked in one go.
If you wanted to prevent a local school booking all your swimming pool’s lanes leaving no options for casual swimmers, you can set rules as well as business processes to be followed within the module’s booking operation.
Another benefit is that you can issue documents with your automated booking confirmation to gather or provide further information if you choose.
The Venues and Facilities Module’s automated booking process issues an invoice to your customer once they have confirmed their booking. Payments, including deposits and security bonds, can be processed online, making the module a one-stop-payment shop, keeping track of all the transactions involved.
Case study: hiring facilities in Western Australia
One Western Australian council is using Venues and Facilities Module to enable customers to book more than 140 different spaces ranging from sports fields and reserves to sports courts and activity rooms across its four leisure and aquatic centres.
Customers can browse and book available spaces on the council’s website, identifying the best option for them, making an enquiry or payment and managing their booking.
Jonas Leisure’s Customer Success Manager Dushayant Dhar said the module’s advanced online functionality was a win for customers and staff.
“With councils having to manage bookings across a host of sites, including swimming pools, sports halls, sports fields, meeting rooms and other venues, things can get complicated fast. Venues and Facilities Module makes it easy to manage everything online.”
Ticketing Module
Envibe’s Ticketing Module provides an ideal way to tie up all your event ticketing loose ends into one customer- and staff-friendly bundle. It’s an invaluable tool for managing events at your venues, whether a community fair on a sports field, a fund-raising concert in a community hall or a workshop at a local library. It provides all the tools necessary to handle ticket sales, payments, customer communications and attendance tracking.
With the Ticketing Module it’s easy to gather the precise information you need from event attendees and create your tickets in advance so they are ready to fly out the door. Customers can buy tickets online without creating an online account and tickets can also be sold in person at the front desk of one of your facilities, whichever suits your guests best.
Customer communications are a breeze, with automated trigger messaging allowing important messages to be readied in advance and sent before, during and after your events to keep your guests informed of everything they might need to know to have the best time possible. Upselling products is easy and your clientele will enjoy being able to customise their event experience with upgrades, merchandise purchases or other add-on options.
Case study: Manawatū District Council
Manawatū District Council uses Envibe’s Ticketing Module for the popular events held at its aquatic centre and library, with attendance at its Dogs in Togs event growing nearly 10% in the weeks that followed the introduction of the new tool.
The council’s Community Services Manager Adie Johansen said the Ticketing Module has been a “lifesaver” and her team was now able to run more events because the module makes setting them up so quick and easy.
“Essentially, everything my team needs to do is able to be done through Envibe and its Ticketing module.”
She said the range of events the council offered at its community facilities included everything from Dogs in Togs swimming sessions for canines to murder mystery nights, paintvine nights and African drumming.
Each event had different requirements, and the council also ran some free events, in addition to paid ones, so they needed a modern ticketing solution that could cater for all with one annual fee – without charging a commission on every ticket sold. The Ticketing Module could cater for all event types and was a “click, click, done” one-stop shop solution, which made running their events easy.
Johansen said the council’s leisure centre and library bookings and programmes, group fitness and swimming classes, point of sale and facility-use reporting were already managed with Envibe, so adding the event ticket sales functionality made perfect sense.
